privacy policy

WE TAKE OUR CUSTOMER’S PRIVACY SERIOUSLY AND WE WILL ONLY COLLECT, RECORD, HOLD, STORE AND USE YOUR PERSONAL INFORMATION AS OUTLINED BELOW.

Epal respects your right to personal data protection and privacy. This document (‘Policy’) explains Epal’s privacy policy, prepared and implemented in compliance with the Personal Data Protection Act 2010 (‘Act’), including all its modification thereto.

To register at www.epal.com.my, you shall provide various information including, among others, Full Name, E-mail Address, Phone Number, Complete Address, Delivery Address, Bank Account, Debit Card and Credit Card Information: Credit Card Number and its Validity Period. You may also be required to provide such other information as we may request for from time to time

You shall be responsible to ensure that any information and data (including any variations or amendments thereto) you provide at any time shall be accurate and correct and we shall be absolutely entitled to rely on such information and data without further inquiry whatsoever. In case any information and data (including any variations or amendments thereto) you provide are proven to be incorrect, we hereby declare and you hereby agree that we shall not be responsible for any consequences might happen in relation to or arising from such incorrect information and amendments provided and you shall indemnify and keep indemnified and hold us harmless at all times from any claims, proceedings, costs, loss, damage or expenses whatsoever arising therefrom.

By using epal.com.my, you shall be regarded as approving our User Terms and Conditions and expressly consenting to our collection, use, disclosure and retention of personal information or data as described in this Privacy Policy.

COLLECTION OF PERSONAL DATA
Epal collects your personal data for the following purposes:

Administering registration of Epal cart;
Maintenance and/or operation of Epal cart;
Receiving and dealing with customers’ enquiries and/or complaints by third parties;
Obtaining your feedback on our services; and
General record-keeping in the course of Epal’s operations.
Unless stated otherwise, the personal data required is obligatory to be provided by you. In case any information and data (including any variations or amendments thereto) you provide are proven to be incorrect, we hereby declare and you hereby agree that we shall not be responsible for any consequences might happen in relation to or arising from such incorrect information and amendments provided and you shall indemnify and keep indemnified and hold us harmless at all times from any claims, proceedings, costs, loss, damage or expenses whatsoever arising therefrom. Should you fail to provide such obligatory personal data, Epal will be unable to process your request for services and/or assist you in providing the service(s) you requested.

Epal may also use your personal data to inform you of updates from Mostwell which may include price promotions, new services or products, customer satisfaction surveys, etc. Epal collects personal data directly from you.
 
DISCLOSURE OF PERSONAL DATA
Epal may disclose your personal data such as:

Providing access, customer support.
Order confirmation.
Order delivery
Payment Transaction Process
Contacting you for troubleshooting, collection of payment, dispute resolution, market research, site development of epal.com.my. We will contact you by email,sms etc.
Providing information/sending promotional email regularly to you if any offer/promotion on new product or special offer.
For internal notes/administration purpose.
 
ACCESS TO PERSONAL DATA
Consumers have the right to access your personal data and/or correct your personal data with www.epal.com.my should you believe the personal data provided to Epal is incorrect, inaccurate or incomplete. Should you wish to access and/or correct your personal data retained by Epal, kindly email us at info@epal.com.my
 
SECURITY AND RETENTION OF PERSONAL DATA
Epal implements security measures to protect your personal data against unauthorised access, misuse, disclosure, copying, use, alteration, accidental loss or theft, destruction or damage. Such security measures include technical protection of Epal’s system, this security Policy is to protect the confidentiality, integrity and availability of Epal’s critical information, processing facilities and services which includes your personal data.
 
RIGHT OF REVIEW
Epal reserves the right to review and amend this Policy from time to time